![A Young Female Of African Ethnicity Is Seated Across Her Therapist At A Therapy Session. She Appears To Be Listening To Her Therapist.](https://www.kpihp.org/wp-content/uploads/2023/08/1294633137_Getty_RF_HiRes-center-1200x900.jpg)
Kaiser Permanente uses a collaborative model of care to deliver mental health and addiction care services. This measurement-based approach, called feedback informed care (FIC), places the patient voice at the center of decision making and treatment choices.